shitona stick
Arthur E. Golden
704 West End Avenue Apt 3B
(212) 531-1293
New York, New York 10025
Arthur.Golden@ungie.net
SUMMARY
Over a decade of experience in Information Technology with broad exposure to diversified industries. Expertise includes business plan development, business architecture design, and strategic business process improvement initiatives, specializing in managing the design, development, and implementation of large-scale projects. Continually demonstrating leadership ability, staff development and decision making. Excellent business insight including strong oral, written and presentation skills. Progressive experience in the Financial Services and Retail industries.
Cap Gemini Ernst and Young LLC, Critical Technologies 1997 – 2001
Project Manager for the design and development of a multi-phase custom global leasing system. The system handles leasing from the application phase to distribution of funds. Led a seven-person client team responsible for gathering requirements.
· Responsible for the pricing and e-commerce modules and the international deferred items.
· Documented business requirements and created use cases to map requirements to technical specifications.
· Facilitated sessions for requirements gathering.
· Worked with a multidisciplinary team to create a browser-based prototype of the pricing and e-commerce modules.
· Deliverables included: gap analysis, straw model, use cases, system development reports, issue log, and the integration to the integrated process model.
· Worked in the U.K. to lead sessions to define global requirements.
Project Manager at a startup home improvement retail chain. Managed a team of three CGEY consultants and three vendor resources. Responsible for the POS hardware (NCR) and software (WinDSS) design.
· Responsible for facilitated sessions with C Level executives to create their store vision while realistically managing their expectations based on technology and budgets.
· Managed all potential vendors related to the POS hardware, software and infrastructure.
· Responsible for the credit and check verification and authorization solution.
· Created the POS hardware and software architecture definition and lab to assist in the creation of store operations.
· Responsible for the POS business rules associated with the integration of JDA WinDSS, JDA MMS, i2 CM and i2 inventory planner.
Project Manager for the assessment of the operational readiness of call center and correspondence facilities for a global insurance company and its vendors. These centers needed to support a one-time mass mailing to 12 million policyholders in conjunction with the demutualization of a large insurance company. Managed a team of 4 CGEY consultants.
· Developed procedures for the monitoring of call and correspondence activity following the commencement of the demutualization mailing to policyholders.
· Responsible for the development of call center procedures to assess the operational readiness for both call center and paper correspondence vendors.
· Evaluated call center metrics and recommended procedural changes before the commencement of the demutualization.
· Developed auditing procedures to ensure that adequate infrastructure and staff were in place.
· Visited each call center in the US and Canada to meet the management team and evaluate their operation.
Project Manager for a large-scale MVS COBOL upgrade, code remediation and Y2K testing for a portfolio of over 200 custom applications for a commercial air carrier. Managed a team of 3 CGEY consultants, 8 client programmers and an offsite code remediation team.
· Managed the delivery of the functional specifications and the design/execution of the testing plan for the initiative.
· Responsible for the analysis, data aging, regression and advanced clock testing of the system.
· Responsible for the code inventory and initial analysis of the code to size and price the renovation effort.
· Managed the reintroduction of the renovated code into production.
Project Manager for the Y2K renovation and system enhancement of three POS platforms. The client was a major retailer with three chains and 300 stores. Lead a team of 3 CGEY consultants and 4 vendor resources to enhance and test both the hardware and software for the POS system.
· Developed test plans for integration, stress and regression testing.
· Responsible for managing several vendors responsible for Y2K software upgrades, customizations, hardware upgrades and system enhancement work.
· Responsible for upgrading the POS operating system and implementing a new credit and check authorization system for one chain.
· Responsible for upgrading the in store processor (ISP), UNIX operating system and modifying POS application for another chain.
· Responsible for the implementation of ISP and POS register hardware, operating system, and application software for their third chain.
Team Lead for the development of the business case, software selection and implementation of several engineering software tools for a global chemical manufacturer.
· Led facilitated sessions to define standardized requirements and evaluate package software solutions.
· Responsible for the RFI, conference room pilots and evaluation of several tools for global standardization.
· Purchased tools to analyze fault trees, fluid flows, pressure vessels, safety consequences and reaction simulations.
· Managed the analysis and package selection and guided the engineers through the evaluation process.
· Managed a team of CGEY consultants and client engineers each responsible for various tools.
Business Analyst responsible for the current/future state assessment and gap analysis of the general ledger system for an international financial institution.
· Documented workflows, functional requirements and user procedures to convert the custom GL to Oracle 7.
· Defined job functions, based on the future state, needed for the operations of the new GL.
· Assisted in the architecture of interfaces to subsidiary systems.
· Managed the migration of financial history to the new GL.
· Assisted in the accounting and reporting requirements under US and Japanese GAAP.
· Assisted in the conference room pilot of the Oracle GL system.
Pepsi-Cola North America, National Business Unit 1989 - 1997
Project Manager - Responsible for managing the implementation of over 2,000 Norand Pen*Key hand held computers to the field sales force at 47 Pepsi warehouses and production facilities in California, Texas, Oklahoma, Louisiana and Arkansas.
· Coordinated and supervised the location sales and system support staffs.
· Resolved global system issues with the division headquarters systems management staff.
· Re-engineered the current store delivery process to an on-site selling process.
· Managed the project plans for 47 locations, which resulted in 45 on time and within budget implementations.
· Identified and provided feedback of unique business conditions to minimize risk and exposure.
Senior Analyst - Partnered with several peripheral vendors. Developed the infrastructure to interface Norand Pen*Keys with the LAN/WAN and route delivery vehicles. Created the documentation, training and implementation material to support a rollout of over 11,000 Norands to the entire national sales force.
· Designed and tested cabling, brackets and power distribution systems.
· Completed four cover-to-cover edits of the site prep and installation manual and completed a hardware users guide.
· Created and maintained project plans for forecasting, what-if scenarios and purchasing of all rollout equipment.
· Assisted in the coordination of equipment procurement and equipment distribution planning.
· Created the setup and implementation portion of the national selling systems project plan.
· Developed and conducted train-the-trainer sessions throughout North America on the setup, operation, installation and support of the Norand Pen*Key infrastructure.
Project Lead - Managed a development team to architect a client/server system used to route inbound and outbound calls. This system enhanced customer service, increased telephone sales and improved A/R agent productivity by intelligently routing calls through a PBX and data through a client/server application.
· Led the design, development and implementation of an intelligent call routing application.
· Responsible for developing and maintaining the project plan, deliverables and weekly status reports.
· Created telephony business cases, wrote documentation and trained users.
· Performed several detailed stress test to identify performance tuning opportunities.
· Orchestrated efforts with the database and performance teams to ensure end-state capabilities were met.
· Responsible for the integration of the telephony application with the telephone sales and accounts receivable application.
Technology Developer - Member of a business analysis team responsible for the design of a client/server based national telephone sales system. This system sells to 40% of our customer base serviced through 300+ distribution facilities.
· Responsible for defining system requirements, creating data flow diagram and developing programming specifications.
· Developed application screens, system/business narratives and application test cases.
· Assisted in the database design for the telephone sales and call routing applications.
· Responsible for application and user acceptance testing.
· Prepared and presented application overviews to upper management and peer groups.
· Designed job profiles and organizational hierarchy for telephone sales group.
System Support Analyst - Provided daily availability of the internal PC/LAN infrastructure. Supported PC software and hardware through training, diagnostics, repairs, installation and system administration.
· Configured and installed Novell Token-Ring networks and provided user training.
· Novell system administrator for 40 Novell network servers with over 700 users.
· Developed and implemented office automation strategies.
· Provided additional off-site support for the senior executive staff.
· Implemented automated backup systems to enhance corporate contingency plan.
TECHNOLOGY Proficient in the Microsoft Office suite of applications including Project and Powerpoint.
Microsoft Windows 2000/NT, ME/98/95, 3.x & DOS, Lotus Notes, Visio Technical,
Netware, SQL Server, Sybase, PowerBuilder 3.0, Pascal, HTML, Photoshop, FrontPage.
General knowledge of Java, Oracle v7.0, COBOL, Macromedia Dreamweaver.
TRAINING Rational Unified Process, Introduction to PowerBuilder, LBMS Case Tool Training,
JDA WinDSS, Rapid Application Development Methodology, IBM Token-Ring Networks,
Novell System Administration, Ernst & Young’s Fusion Series Project Management,
Object Oriented Analysis & Design, Requirements Analysis with Use Cases,
Use Case Design, and Systems Development Technology
EDUCATION The American University, Wash. DC: Bachelor of Science in Computer Science 1988
OTHER ACHIEVEMENTS/ACTIVITIES
· Professional in-line skater. Performed in and on “Die Hard with a Vengeance,” ESPN, ABC Wide World of Sports, USA Networks, The Miss America Pageant, MTV and have credits in numerous commercials and print ads.
· Business Consultant to Transpack/Triple 8 Sports Accessory Company.
· In-line skate instructor at Chelsea Piers, The New School and Wollman Rink from 1992 to 1998.
· Published articles in sports periodicals pertaining to in-line skating, snowboarding, and mountain biking.
· Traveled throughout the U.S., Canada, Italy, France, Germany, Mexico, and Africa.
REFERENCES Furnished upon request.
